KRYZTOF ALVAREZ Administrative Virtual Assistant | Customer Support & CRM Specialist | Property Manager Venezuela (100% Remote Available) • Tel: [Your Phone Number] • Email: [Your Email Address] • linkedin.com/in/kryztof- alvarez-559a421bb PROFESSIONAL SUMMARY Administrative Virtual Assistant and Customer Support & Operations Specialist with over 6 years of experience working in 100% remote environments for the U.S. market. Backed by a strong technical foundation in Information Technology (IT), I combine advanced expertise in CRM administration (GoHighLevel), multichannel customer support (business chat, email, and phone), accurate data entry, and appointment scheduling and calendar coordination. Recognized for impeccable written communication, empathetic client care, rigorous organization, and strict confidentiality to streamline workflows and deliver exceptional service. PROFESSIONAL EXPERIENCE Florida Dreams Realty Group, Inc. Miami, FL, USA (Remote) Property Management & Sales Coordinator (Full-time) April 2026 – October 2026 Bridged the gap between administrative operations, financial tracking (Accounts Receivable – AR), and ongoing customer support to maintain smooth and efficient daily workflows. Streamlined and managed daily CRM workflows, databases, and request follow-ups using GoHighLevel CRM. Handled direct written and verbal communication with clients and stakeholders, scheduling appointments, resolving administrative inquiries, and logging every interaction accurately. Value Detroit Detroit, MI, USA (Remote) Administrative Virtual Assistant & Web Specialist (Part-time) November 2018 – February 2026 Managed core administrative tasks, data entry, accounts receivable functions, and direct user support for over 7 years to ensure seamless operational continuity. Administered digital communication channels, corporate calendars, written customer inquiries, and confidential documentation with high attention to detail. Developed and maintained WordPress websites and leveraged AI tools (ChatGPT / Prompt Engineering) to optimize response times and internal processes. My Next Deal Miami, FL, USA (Remote) Virtual Assistant — Dispositions & Client Relations Team (Full-time) February 2025 – June 2025 Provided direct customer support, calendar management, appointment scheduling, and consistent follow-up on pending requests across digital platforms and CRM systems. Delivered clear administrative information and coordinated effectively among team members and clients throughout the operational lifecycle. Ao Investments Group Florida, USA (Remote) Real Estate Virtual Assistant — Dispositions Team (Full-time) February 2024 – November 2024 Orchestrated end-to-end client communication workflows, performed accurate database updates (Data Entry), and fostered strong relationships through timely follow-ups. letsbuysomehouses.com Detroit, MI, USA (Remote) Talent & Lead Acquisition Manager (Part-time) October 2022 – March 2024 Coordinated lead and talent acquisition pipelines, screened records, conducted initial outreach via digital channels, and scheduled interviews and consultations. EDUCATION & CERTIFICATIONS IUT Dr. Federico Rivero Palacios Venezuela Associate Degree in Information Technology (Technical Support to Users and Equipment) 2006 – 2009 Master in Spec Driven Development: Build Bug-Free AI Apps — Udemy (October 2026 | Credential ID: UC-09d2ed22-537b-44d0-bb89-e8b9b72b016f). Digital Marketing Principles (Principios del Marketing Digital) — Proyecto Grow Up (December 2025). SKILLS & LANGUAGES Kryztof Alvarez — Curriculum Vitae Page 1 of 1