KHRISTIAM ALVAREZReal Estate Back-Office Virtual Assistant | Transaction Coordination & Listing SupportPuerto Ordaz, Venezuela (Working on Eastern Time) | kristhiam@gmail.com | +58 416 586 1057 | linkedin.com/in/kalvarezpetit

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PROFESSIONAL SUMMARY

Real estate back-office pro with 7+ years supporting Florida teams remotely. I keep contract-to-close, MLS prep and audits, document verification, escrow tracking, and payment reconciliation accurate and on time for busy buyer and seller operations like Baldwin Home Group. Bilingual English/Spanish, on Eastern Time, fluent in AppFolio, Excel, Trello, Odoo, and CRM workflows.

TARGET ROLE: Back-Office VA – Baldwin Home Group | Keller Williams First Coast Realty – Northeast Florida (Nassau, Duval, Clay County)

Aligned to support a top-producing KW team helping people buy, sell, and invest across Amelia Island, Fernandina Beach, Yulee, Jacksonville, and Orange Park – from first search to closing day.

CORE COMPETENCIES FOR THIS ROLE

Transaction Coordination: Contract-to-close workflow management, document collection and verification, escrow milestone tracking, compliance checklist enforcement

Listing Support: MLS listing preparation, data entry, and audits, photos/docs organization, listing compliance, owner/agent coordination

File Management: Intake checklists, verification logs, SOP documentation, clean file handoffs for brokerage audits

Financial Support: Rent ledger audits (20+ active leases), payment reconciliation, late fee calculation per lease terms, utility invoice audits

Coordination: Agent, owner, vendor, attorney, and municipal office follow-up (including code compliance and FPL utility resolution)

Tools: AppFolio, Odoo, CRM workflows, Trello, Excel (pivot tables, formula-driven ledgers), Google Workspace, Microsoft Teams, RingCentral

Languages & Schedule: Fluent English and Native Spanish, Bilingual client communication, Eastern Time availability

PROFESSIONAL EXPERIENCE

Operations & Compliance Coordinator | Florida Dreams Realty Group Inc. | Remote | May 2026 – Present

Provide daily back-office support for Florida brokerage focused on buyer/seller transactions – matching Baldwin Home Group volume model

Manage contract-to-close: MLS listing audits and data entry, lease and purchase agreement reviews, escrow milestone tracking, and deadline visibility

Create standardized intake checklists and verification logs adopted team-wide to streamline document review and file handoffs for compliance

Audited rent ledgers for 20+ active leases; rebuilt Excel model to apply payments accurately and calculate late fees per lease terms, eliminating recurring balance disputes

Coordinate with municipal code offices and Florida Power & Light to resolve utility issues and clear property compliance violations – directly transferable to Northeast Florida closings

Account Manager & Operations Supervisor | ValueDetroit LLC & Michiprop LLC | Remote | Dec 2018 – May 2026

Managed admin and accounting workflows for 90+ property-holding entities, tracking contract terms, payment schedules, and outstanding balances across land contracts and rentals

Built centralized Excel and Trello dashboards to monitor workflows, organize document collection, and track contract milestones – improving on-time close rate

Coordinated with attorneys, state agencies, and local advisors on entity filings, statutory paperwork, and property records

Trained and supervised remote team members on accounts receivable, data verification, and bilingual client communication standards

Project Administrator & Commercial Liaison | ITT Bombas Goulds de Venezuela | Puerto la Cruz | Nov 2008 – Jan 2014

Managed project documentation and communication among clients, legal teams, and engineering departments; tracked contract requirements, change orders, and delivery schedules.

Project Engineer & Field Coordinator | Corpoelec – National Electric Power Co. | Caracas | Jan 2006 – Nov 2008

Coordinated technical deliverables, specification documents, and progress reports for large-scale infrastructure projects.

Project Specialist | Hidrobolívar | Puerto Ordaz | Jan 2004 – Jan 2006

Prepared technical and operational specifications for municipal utility projects and supervised vendor field execution.

TOOLS & SOFTWARE

Real Estate & Business Systems: AppFolio, Odoo, CRM workflows | Tracking & Reporting: Trello, Microsoft Excel – pivot tables, formula-driven ledgers, reconciliations | Communication: Google Workspace, Microsoft Teams, RingCentral

EDUCATION

BSc in Mechanical Engineering – Universidad Simón Bolívar, Caracas, Venezuela

LANGUAGES

English: Fluent | Spanish: Native

REMOTE WORK READINESS FOR EST ROLE

Eastern Time work schedule aligned to North Florida (9am-2pm Saturdays and weekdays) | HP Pavilion 15, i7, 16GB RAM, 500GB SSD | 300 Mbps fiber + backup | UPS for workstation and router